13 Apr Ellen Zweibel
We can sum it up in one word – Mark is a “lifesaver”! He gave us piece of mind at every turn. My sister lives in Canada and I reside in Colorado. Mark was an extension of our family. Our mom had significant memory impairment, struggled with losing her independence, and resisted caregivers. Mark was instrumental in finding two care givers that were resilient and came to be our mother’s friend. From a service perspective Mark went to doctors appointments, helped ensure bills were paid, followed-up on overall care, and provided regular journals on mom’s activities and state of mind. Mark also went above and beyond – he took her to or coordinated events that he knew she would be interested in. When mom was in and out of the hospital, Mark was able to provide us with peace of mind during times when we could not be there. Over the course of Mark’s service we had our share of ‘mini crisis’s’ to deal with. Mark took our calls late in the evening knowing how difficult it was to coordinate decisions or simply getting updates during the course of a regular day. Many thanks and appreciation to Mark. He is an exceptional Care Manager.